People who have achieved their goals knew what they wanted in the first place. They decided what to go after, and they went after it. One of the most compelling reasons why people do not get what they want is that they never decided what they wanted! They never defined the desires of their hearts in complete detail.
Why don’t you know what you want? Why isn’t it spelled out in detail in your mind? Most likely, it is because you have lost touch with the desires of your heart. You were probably taught that you couldn’t have whatever you wanted. You were probably taught that it was more important to do what made other people happy. Seeking your happiness was considered selfish, so you learned not to define your happiness. Now, you find yourself completely unaware of what your preferences are, how you really want to live your life, and what your goals are for your life.
Take back your life! Start honoring your preferences, no matter how small they seem. Even if you don’t know what you prefer, pretend you do, and make a decision. You’ll be more keenly aware of whether that decision made you happy or not and you will learn your preferences!
Commit to this new belief: You deserve to have everything exactly the way you want it. Make it a priority to begin to know your wants and desires. Start simple by making a list of things you want to do and things you want to have. Keep writing until you find some of your core values, such as wanting to have loving relationships, to make a difference in your world or to be financially secure.
Think of what you love to do with your time. Write down several things that you love to do, and then make a list of all the ways you can think of to be making a living doing those things. Create a detailed description of the vision you have for your ideal life. Don’t limit yourself. Dream as big as you possibly can from your perspective right now.
In detail, what is going on in the financial area of your life? How much money do you make? How much do you have in savings and investments? What about your real estate? What kind of house or houses do you own? Create detailed visions of all the major areas of your life, your ideal career, your recreation time, your ideal body and physical health, your relationships with family and friends, your spiritual life, and the community in which you live. Create and write down your ideal vision for each area and review it on a daily basis.
All you have to do at this point is clarify your vision to yourself. Don’t worry about how it will happen right now. Once you have a clear picture of what you want going through your mind, the steps and opportunities to get it will appear. When you have completed your ideal vision of your life, share it with a supportive friend. Don’t let anyone talk you out of it! More than likely, they want the same thing for themselves but believe it’s impossible. Deciding what you want is the first step to getting what you want. Don’t put off creating your vision!
1. What do you want? (target)
2. Where are you now?
3. What steps are needed to get you there? (goals)
4. Why now?
5. Who will I have to be to get there?
6. When get there…then what?
7. What do I want to keep the same (in my life)?
I know, these questions may seem simplistic at first, but as a good friend of mine, T. Harv Ever says, “Most people don’t get what they want, because they don’t know what they want.” This first question is probably the most powerful, if answered correctly.
To answer the first and third question I recommend the SMARTER goal method. This takes the SMART goal method and adds a twist.
Specific – A specific goal has a much greater chance of being accomplished than a general goal. To set a specific goal you must answer the six “W” questions:
• Who: Who is involved?
• What: What do I want to accomplish?
• Where: Identify a location.
• When: Establish a time frame.
• Which: Identify requirements and constraints.
• Why: Specific reasons, purpose or benefits of accomplishing the goal.
Measurable – Establish concrete criteria for measuring progress toward the attainment of each goal you set. When you measure your progress, you stay on track, reach your target dates, and experience the exhilaration of achievement that spurs you on to continued effort required to reach your goal.
To determine if your goal is measurable, ask questions such as……How much? How many? How will I know when it is accomplished?
Attainable – When you identify goals that are most important to you, you begin to figure out ways you can make them come true. You develop the attitudes, abilities, skills, and financial capacity to reach them. You begin seeing previously overlooked opportunities to bring yourself closer to the achievement of your goals.
You can attain most any goal you set when you plan your steps wisely and establish a time frame that allows you to carry out those steps. Goals that may have seemed far away and out of reach eventually move closer and become attainable, not because your goals shrink, but because you grow and expand to match them. When you list your goals you build your self-image. You see yourself as worthy of these goals, and develop the traits and personality that allow you to possess them.
Realistic – To be realistic, a goal must represent an objective toward which you are both willing and able to work. A goal can be both high and realistic; you are the only one who can decide just how high your goal should be. But be sure that every goal represents substantial progress. A high goal is frequently easier to reach than a low one because a low goal exerts low motivational force. Some of the hardest jobs you ever accomplished actually seem easy simply because they were a labor of love.
Your goal is probably realistic if you truly believe that it can be accomplished. Additional ways to know if your goal is realistic is to determine if you have accomplished anything similar in the past or ask yourself what conditions would have to exist to accomplish this goal.
Tangible – A goal is tangible when you can experience it with one of the senses, that is, taste, touch, smell, sight or hearing. When your goal is tangible, or when you tie an tangible goal to a intangible goal, you have a better chance of making it specific and measurable and thus attainable.
Intangible goals are your goals for the internal changes required to reach more tangible goals. They are the personality characteristics and the behavior patterns you must develop to pave the way to success in your career or for reaching some other long-term goal. Since intangible goals are vital for improving your effectiveness, give close attention to tangible ways for measuring them.
Evaluate – Your goals are not set in stone and will change from time to time. Constant evaluation of your goals is essential to reaching your goals. Change factors must be taken into consideration during your evaluation. Factors such as change in volunteer status, change in family or job responsibilities, or change in available resources may affect your stated goals.
Re-do – After a careful evaluation then you should re-do the goals that need changing and continue the SMARTER goal setting process.
Goal development and goal setting is process that changes and needs evaluation. The process of developing, initiating and following through on the SMARTER goals setting model is cyclical and should be continually worked on. As a sectional staff member, your personal and organizational goals should be examined critically at least once a year.
You’ll notice that I classify “what you want” as the target and your action steps as your goal. Here’s why. You desire, what you want to change is a fix point, that is a target. In order to get there you must take action, and most likely massive action.
So, how to hold yourself accountable for these actions? That’s where the goals come in. The goals are the actions you take in order to progress towards your target. For example, if you wanted to release 10 lbs of fat (that would be your target) your goal would be to reduce your caloric intake by 500 calories per day and increase your output (exercise) by 500 calories per day.
As long as you hit your goals, your target automatically gets closer to you. DO you see the power in this?
By using these 7 mental strength questions and by applying the SMARTER target process you’ll be able to make magnificent changes in any part of your life.
Throughout history, most of the great achievements and incredible comebacks have been the result of an individual whose motivation to persevere was influenced by a coach or mentor. In science, art, politics, sports and business, there is a common thread of having been coached among those who achieve greatness. A coach doesn’t need to be a professional consultant or counselor. He or she could be someone within your organization or industry, or it could be someone from your personal life whom you respect or admire.
A study was undertaken on the Hawaiian island of Kauai by two researchers named Emily Werner and Ruth Smith. This study, which followed more than 450 people from childhood through their adult lives, was an attempt to learn why some people are motivated to overcome severe disadvantages while others from the same background seem to have been overwhelmed by their problems. This research continued for an incredible length of time: 40 years, to be exact.
According to the research, one of the most interesting qualities of these motivated individuals is their ability to recognize potential sources of support in other people, to look beyond the walls of their homes to find relatives, friends, teachers or other role models who can provide help. This very important finding illustrates the benefits of forming mentor relationships to encourage achievement.
Choosing a coach or mentor is like having an additional correctional device to keep you on target. An analogy of this premise comes from aerospace technology. Years ago, the military used inertial guidance systems on missiles. Unfortunately, once the course of an inertially guided missile is set, it proceeds along that path with no capability for adjustments. It’s like a bullet fired from a rifle. Even when the aim is good at the outset, if the target moves unexpectedly once the projectile is in flight, the shot is going to miss. And if there’s one thing you can count on in life, it’s that the target is going to be moving! In the Gulf War of 1992, the Patriot missile that defended Israel and Saudi Arabia was introduced. Unlike previous defenses, this system had an advanced self-adjusting navigation system that continuously monitored the missile’s trajectory as well as the path of its swiftly moving target. The Patriot was able to make whatever corrections were necessary, regardless of changes in the position or speed of its objective.
A highly motivated person uses a coach or mentor in the same way when he or she has targeted a worthwhile goal. A coach or mentor can assist you in making adjustments and navigating through difficult times.
Finding coaches and mentors is an important mission, and you will no doubt have several over the course of your life. It is critical that you choose them wisely. Your mentor is someone to whom you’ll be committing a great deal of time and attention, and who ideally will take a very focused interest in you as well.
Recognition–not money–is the real motivator in a down economy.
Business owners need to ensure that their employees are productive and eager to do the best job possible–this is especially true during today’s challenging economic times. Yet every industry and every organization has people who simply do not produce work in the quality that they are capable of providing. That can create costly problems for a manager.
Leaders often miss the mark when trying to ramp up employee productivity. Let’s debunk some motivational myths.
1.Money motivates. Of course, if you pay some enough money, they will do almost any job. And when you give bonuses to reward past behavior, the recipients are usually very happy (unless they were expecting a larger bonus). The staff does a better job following the glow that accompanies added money.
However, studies find this happiness is short-lived. Within six months, individuals have difficulty recalling that bonus and it does not seem to have the same impact it did within the first few weeks or months of receiving it. That’s because money, in and of itself, will not continuously motivate individuals.
It’s the recognition and status that are the true motivators for the increased output. Take for example, the high tech salesperson who sold more product than anyone else in the department. The boss rewards that employee with a bonus. Everyone knows who the bonus recipient is, and she is proud of her accomplishments–the high earner gains recognition from colleagues and clients. Recognition and status are two key sources of motivation. So while money can serve to motivate, its effects are often short term at best.
What should you do? Set up situations that allow the employee to feel a sense of accomplishment. Employees respond most to opportunities for achievement, recognition, growth, job enrichment and job enlargement.
2. Just keep them happy. Employers often go to great lengths to keep their employees happy–some offer game rooms; others have phones with free long-distance access. The theory here is that if we can keep the employees happy during their break time, it will translate into increased motivation and productivity. Unfortunately, this is not very effective.
Employees actually enjoy their break times, look forward to them, and may even linger during them. But the satisfaction found during the break times does not necessarily translate into better or higher quality job performance.
3. Ignore Conflict. Few people, especially in the professional world, enjoy conflict. Most bosses and employees alike would rather “let something go” or “sweep it under the rug” than make an issue out of it. Too many managers are concerned about being liked that they don’t fulfill their responsibilities to catch problems quickly. Not addressing an employee’s problematic behavior doesn’t help any one.
4. Some people just aren’t motivated. This is a very common misconception. Everyone is motivated–but for different reasons. Walking through the offices, the manager may see someone playing computer games or sending personal email, this could be seen as the individual is not motivated because he’s not attending to the job tasks. But that may not be entirely correct. At that moment, the “aimless” employee is motivated, perhaps even highly motivated. But that motivation is not work directed, nor is it productive for the company.
The challenge here is for the leader to discover what actually motivates that employee and match up those elements with the worker’s job description. (This point also assumes that the employee is worth keeping.)
5. Smart employees don’t need to be motivated. Being “smart” carries an important cachet in American society. Everyone wants to have smart people working for them because these people are quick to learn, adapt and produce. Employers may erroneously believe that they don’t need to spend much time or attention on these staffers.
Unfortunately, intelligence and self-motivation do not necessarily go hand-in-hand. There are plenty of smart employees who haven’t been able to find out just what motivates them personally; they tend to get bored or frustrated easily. The result is a lack of interest and a lack of productivity.
So what does an employer do? A smart employer creates the atmosphere that allows and encourages the employee to be motivated. That employer also gets to know what his staff is interested in doing to advance company goals and what parts of the job description are interesting or exciting verses boring.
10 Quick Ways to Motivate
Praise the employee for a job well done–or even partially well done.
If an employee is bored, involve that individual in a discussion about ways to create a more satisfying career path, including promotions based on concrete outcomes.
State your clear expectations for task accomplishment.
Ensure that the job description involves a variety of tasks.
Ensure that the employee sees that what she’s doing impacts the whole process or task that others will also be part of.
Make sure that the employee feels that what he/she is doing is meaningful.
Provide feedback along the way, pointing out both positive and negative aspects.
Allow for an appropriate amount of autonomy for the employee based on previous and anticipated accomplishment.
Increase the depth and breadth of what the employee is currently doing.
Provide the employee with adequate opportunity to succeed.
David G. Javitch, Ph.D., is Entrepreneur.com’s “Employee Management” columnist and an organizational psychologist and president of Javitch Associates, an organizational consulting firm in Newton, Mass. With more than 20 years of experience working with executives in various industries, he’s an internationally recognized author, keynote speaker and consultant on key management and leadership issues.
For the high achiever, it’s natural to seek out challenging goals because he or she has an inner, intrinsic drive to succeed. And success doesn’t mean pet rocks, get-rich-quick schemes, lotto jackpots or chain letters. High achievers are looking not to receive, but to contribute, to give. They’re looking for problems that are personally satisfying to solve. Bill Gates, Oprah Winfrey and Warren Buffett, three of the wealthiest individuals in the world, eagerly go to work every day to face the challenge of solving a new and bigger problem. All could be playing Backgammon on a tropical island or two rounds of golf per day.
Since the accomplishment of a difficult task means more to the high achiever than any external motivation, it means that motivation will remain strong throughout his or her career. Think of how much stronger and more permanent such a motivation is compared to one that is extrinsic.
Suppose you choose a particular career because of the money. What happens when there’s more money in doing something else? You’re likely to abandon one path as soon as another possibility opens up, and eventually you’ll find yourself wondering what you’re really doing… maybe even who you really are.
Since there is no inner drive to stay on any particular path, the journey will be arduous, and motivation will tend to weaken whenever the external reward seems remote or out of sight. This is especially true with individuals who want a home business with high rewards and minimal risk. Some people spend their entire lives wandering from one field to another, always looking for an easier way to find that pot of gold, never achieving a significant goal worthy of their inner potential.
I’ve met many people who fit this description. If they’re in sales, they move from company to company, from industry to industry, for one product or service to another. They are very hard to keep on your hand held electronic address book or in your directory of contacts because they are always either coming or going or starting another new business of their own. When that doesn’t work, they get involved in sketchy enterprises, especially start-up-companies offering big, easy rewards, such as a wonder diet company where you can lose all the weight you want by eating anything you want and swallowing one amazing pill a day. They go from one Roman candle to another, from one “exciting opportunity” to another disappointment.
The problem is, money alone does not stimulate intrinsic motivation and therefore is a means, not an end. Money is like fuel for your car. It is not the destination. It is not the journey. It is only part of the transportation system. Make your “why” grab you by your very soul. You’ll never be disappointed for very long. And you’ll stay committed regardless of “stock market gyrations” or setbacks.
This week, find your unique “why” and pursue it with passion!
Engaging in genuine discipline requires that you develop the ability to take action. You don’t need to be hasty if it isn’t required, but you don’t want to lose much time either. Here’s the time to act: when the idea is hot and the emotion is strong.
Let’s say you would like to build your library. If that is a strong desire for you, what you’ve got to do is get the first book. Then get the second book. Take action as soon as possible, before the feeling passes and before the idea dims. If you don’t, here’s what happens . . . .
YOU FALL PREY TO THE LAW OF DIMINISHING INTENT.
We intend to take action when the idea strikes us. We intend to do something when the emotion is high. But if we don’t translate that intention into action fairly soon, the urgency starts to diminish. A month from now the passion is cold. A year from now it can’t be found.
So take action. Set up a discipline when the emotions are high and the idea is strong, clear, and powerful. If somebody talks about good health and you’re motivated by it, you need to get a book on nutrition. Get the book before the idea passes, before the emotion gets cold. Begin the process. Fall on the floor and do some push-ups. You’ve got to take action; otherwise the wisdom is wasted. The emotion soon passes unless you apply it to a disciplined activity. Discipline enables you to capture the emotion and the wisdom and translate them into action. The key is to increase your motivation by quickly setting up the disciplines. By doing so, you’ve started a whole new life process.
Here is the greatest value of discipline: self-worth, also known as self-esteem. Many people who are teaching self-esteem these days don’t connect it to discipline. But once we sense the least lack of discipline within ourselves, it starts to erode our psyche. One of the greatest temptations is to just ease up a little bit. Instead of doing your best, you allow yourself to do just a little less than your best. Sure enough, you’ve started in the slightest way to decrease your sense of self-worth.
There is a problem with even a little bit of neglect. Neglect starts as an infection. If you don’t take care of it, it becomes a disease. And one neglect leads to another. Worst of all, when neglect starts, it diminishes our self-worth.
Once this has happened, how can you regain your self-respect? All you have to do is act now! Start with the smallest discipline that corresponds to your own philosophy. Make the commitment: “I will discipline myself to achieve my goals so that in the years ahead I can celebrate my successes.”
All enduring motivation must ultimately come from within the individual. That is why the words empower and envision are so vital to team performance. It must be your inner power and your own personal vision that propels you, not that of your leader.
The success of your efforts depends not so much on the efforts themselves, but rather on your motive for doing them. The greatest companies and the greatest men and women in all walks of life have achieved their greatness out of a desire to express something within themselves that had to be expressed, a desire to solve a problem using their skills as best they could. This is not to say that many of these individuals did not earn a great deal of money and prestige for what they produced. Many did. But the key to their successes was that they were motivated more by an inner magnificent obsession, a passion, than by any thought of profit or identity.
You may recall from history that the exquisitely beautiful armless statue of Venus de Milo was carved by an unknown sculptor. When a farmer dug up the soon-to-be world-famous work of art while plowing his field, a renowned museum curator sadly reflected what a great pity it was that the sculptor would never be recognized by thousands of admirers, nor would he or she ever know how valuable the statue became hundreds of years later.
The farmer retorted that it must have been a labor of love for someone to be able to have envisioned such perfection and brought it forth with just a chisel and a shapeless piece of stone. “Just creating something of such quality,” said the farmer, “would have been payment in full for me.”
You can’t commission a masterpiece. Human greatness can’t be externally motivated. It must be compelled from within. A magnificent obsession is the way you want to live, not just the things you want to own. A magnificent obsession is the person you want to be, not the title on your office door or business card. A magnificent obsession is the mind-set that you have, not the diplomas or awards you earn. It is the worldview you claim as your own, not the collection of stamps on your passport. It is uniquely yours, like your fingerprint or handwriting.
Ask yourself this question: “If it weren’t for money, time and personal responsibilities, what would I really love to do with my life?” You and I need to answer it from our own individual perspectives, not simply answer “to help my company, family or country.” In addition to these shared visions, autograph your career and life with your own signature.
By personalizing your passion, you will experience the unlimited power from within!
The U.S. Army’s top leadership recently did a very smart thing:
They listened to one of their enlisted men.
After returning from the war in Afghanistan, Master Sergeant Rudy Romero sent a long, insightful email to a former commanding officer about the suitability of the equipment that the Army provides to GIs. The recipient forwarded the message to a few colleagues who forwarded it to a few more until, ultimately, it reached the Army’s most senior enlisted soldier and the Army Chief of Staff. They took Romero’s insights seriously and, as a result, the Army is now making numerous changes to equipment design and procurement.
Every government agency (and every large organization for that matter) has a number of front-line employees, like Romero, who have a gift for identifying better ways of doing things. Just about everyone else has good ideas from time to time as well. The question is, does management encourage everyone to contribute their ideas and then implement the best ones?
Employees in most organizations would like to feel that their ideas can make a difference in their workplace. For many people, in fact, there are few things more motivating than seeing–and assisting with–the successful implementation of an idea they suggested. The scarcity of this motivational force may be one of the biggest reasons why so many government employees feel that they are powerless and unable to change “the system.”
All too often, supervisors overlook the possibility that their employees may be an untapped gold mine of good ideas. Sometimes this may be out of hubris, with the manager feeling that he/she knows best. In other cases, managers may ignore line employees’ ideas out of insecurity, feeling threatened by subordinates who prove to be highly competent and creative.
No one has a monopoly on good ideas, however. Managers who are aggressive about eliciting the ideas of their staff find that getting everyone involved in the effort to improve the operation has an incredible multiplier effect on the rapidity of the change process and the commitment of employees to those changes. To do this, managers need to foster a climate of openness that gets employees engaged in the process of innovation and organizational renewal.
This article outlines five practices which, implemented together, represent an integrated approach to innovation and employee motivation that has proven to be very effective in the government context.
1. Get to Know Every Employee
It is virtually impossible for a mid-level manager to motivate his/her employees without getting to know them. Whenever starting a new job, all managers should make a point of having a one-on-one meeting with each member of their staff. Managers who do not know what makes each employee tick will find it very difficult to motivate them. Similarly, if the manager does not know an employee’s strengths, he will be unlikely to find the right role for them. These one-on-one sessions are a great opportunity to encourage employees to contribute their ideas.
2. Challenge them to Improve the Operation
One way for managers to make it clear that they welcome input and suggestions is to give each employee a clear mandate in their work requirements to take a hard look at the whole operation and make recommendations for improvements. This sets down a marker that all employees are expected to contribute their ideas. It is equally important to comment on each employee’s efforts in this area at evaluation time.
3. “Customer for a Day”
Another mechanism manager can use to elicit suggestions is to have each employee be “Customer for a Day.” In offices that have customers, whether they be internal or external, it can be quite enlightening to look at the operation from the client’s point of view. The most engaged and creative employees (i.e. the “Master Sergeant Romeros” of the operation) will probably identify a long list of things that can be improved to make the customer’s experience more comfortable, transparent and efficient. At a minimum, the experience will sensitize employees to any hardships experienced by the customer. (Note: Employees would not really be “Customer” for the whole day. But they should be given sufficient time to go all the way through the process, and then to write up their impressions and suggestions for the supervisor.)
4. The Great Idea Award It is also important to find a way to reward or recognize employees whose suggestions help improve the operation. One option is to establish a Great Idea Award and give the recipient a customized certificate. Other options could be to give them a logo item, a cash award or even a day off (depending both on what the parent agency permits and what the employee values most). Managers at agencies that offer cash awards to employees who make money-saving suggestions should find out the procedures and use that mechanism whenever appropriate.
5. Don’t Forget the Implementation
A crucial part of this whole equation is the actual implementation of the great ideas generated by employees. Without follow-through, the organization simply ends up with a long list of unused suggestions-and a lot of frustrated employees. To the extent possible, managers should put the person who suggested a great idea in charge of the actual implementation. The initiator of an innovative idea usually has a sense of ownership and is highly motivated to see their suggestion put into effect. Those managers who try to take the lead on all new initiatives will find themselves overworked and unable to accomplish everything they would like. By delegating the implementation, the managers can give their employees a terrific developmental opportunity, with the manager just needing to provide guidance and support.
These are just a few suggested methods for encouraging employees to contribute their ideas for improving their organization. Implemented on their own, each of these practices would have limited impact. The key is to use a multifaceted approach that continually reinforces the fact that employees’ ideas are welcome, valued, and rewarded. It would be awesome to see how much an organization’s effectiveness could be improved if all managers were to systematically seek out and implement these kinds of suggestions from front-line employees.
Where are we without our dreams? The goals that we set for
ourselves determine the direction that our lives often take.
We have always been taught to set goals for ourselves so that we
have something to look forward to, something to which we can direct
our attention and best efforts.
But too often, our dreams end up staying just like that- dreams,
not accomplishments. With so many demands on our time, money, and
energy, it’s so easy to get sidetracked and postpone our goals.
This time, you’re not accepting any excuses. Setting and achieving
goals for yourself is a skill, and with a little bit of effort,
it’s a skill that you’ll soon be able to master.
Employee motivation is the level of energy, commitment, and creativity that a company’s workers bring to their jobs. Whether the economy is growing or shrinking, finding ways to motivate employees is always a management concern. Competing theories stress either incentives or employee involvement (empowerment). Employee motivation can sometimes be particularly problematic for small businesses. The owner has often spent years building a company hands-on and therefore finds it difficult to delegate meaningful responsibilities to others. But entrepreneurs should be mindful of such pitfalls: the effects of low employee motivation on small businesses can be harmful. Such problems include complacency, disinterest, even widespread discouragement. Such attitudes can cumulate into crises.
But the small business can also provide an ideal atmosphere for employee motivation: employees see the results of their contributions directly; feedback is swift and visible. A smoothly working and motivated work force also frees the owner from day-to-day chores for thinking of long-term development. Furthermore, tangible and emotional reward can mean retention of desirable employees. People thrive in creative work environments and want to make a difference. Ideally the work result itself will give them a feeling of accomplishment—but well-structured reward and recognition programs can underline this consequence.
WHAT MOTIVATES?
One approach to employee motivation has been to view “add-ins” to an individual’s job as the primary factors in improving performance. Endless mixes of employee benefits—such as health care, life insurance, profit sharing, employee stock ownership plans, exercise facilities, subsidized meal plans, child care availability, company cars, and more—have been used by companies in their efforts to maintain happy employees in the belief that happy employees are motivated employees.
Many modern theorists, however, propose that the motivation an employee feels toward his or her job has less to do with material rewards than with the design of the job itself. Studies as far back as 1950 have shown that highly segmented and simplified jobs resulted in lower employee morale and output. Other consequences of low employee motivation include absenteeism and high turnover, both of which are very costly for any company. As a result, “job enlargement” initiatives began to crop up in major companies in the 1950s.
While terminology changes, the tenets of employee motivation remain relatively unchanged from findings over half a century ago. Today’s buzzwords include “empowerment,” “quality circles,” and “teamwork.” Empowerment gives autonomy and allows an employee to have ownership of ideas and accomplishments, whether acting alone or in teams. Quality circles and the increasing occurrence of teams in today’s work environments give employees opportunities to reinforce the importance of the work accomplished by members as well as receive feedback on the efficacy of that work.
In small businesses, which may lack the resources to enact formal employee motivation programs, managers can nonetheless accomplish the same basic principles. In order to help employees feel that their jobs are meaningful and that their contributions are valuable to the company, the small business owner needs to communicate the company’s purpose to employees. This communication should take the form of words as well as actions. In addition, the small business owner should set high standards for employees, but also remain supportive of their efforts when goals cannot be reached. It may also be helpful to allow employees as much autonomy and flexibility as possible in how their jobs are performed. Creativity will be encouraged if honest mistakes are corrected but not punished. Finally, the small business owner should take steps to incorporate the vision of employees for the company with his or her own vision. This will motivate employees to contribute to the small business’s goals, as well as help prevent stagnation in its direction and purpose.
MOTIVATION METHODS
There are as many different methods of motivating employees today as there are companies operating in the global business environment. Still, some strategies are prevalent across all organizations striving to improve employee motivation. The best employee motivation efforts will focus on what the employees deem to be important. It may be that employees within the same department of the same organization will have different motivators. Many organizations today find that flexibility in job design and reward systems has resulted in employees’ increased longevity with the company, improved productivity, and better morale.
Empowerment
Giving employees more responsibility and decision-making authority increases their realm of control over the tasks for which they are held responsible and better equips them to carry out those tasks. As a result, feelings of frustration arising from being held accountable for something one does not have the resources to carry out are diminished. Energy is diverted from self-preservation to improved task accomplishment.
Creativity and Innovation
At many companies, employees with creative ideas do not express them to management for fear that their input will be ignored or ridiculed. Company approval and toeing the company line have become so ingrained in some working environments that both the employee and the organization suffer. When the power to create in the organization is pushed down from the top to line personnel, employees who know a job, product, or service best are given the opportunity to use their ideas to improve it. The power to create motivates employees and benefits the organization in having a more flexible work force, using more wisely the experience of its employees, and increasing the exchange of ideas and information among employees and departments. These improvements also create an openness to change that can give a company the ability to respond quickly to market changes and sustain a first mover advantage in the marketplace.
Learning
If employees are given the tools and the opportunities to accomplish more, most will take on the challenge. Companies can motivate employees to achieve more by committing to perpetual enhancement of employee skills. Accreditation and licensing programs for employees are an increasingly popular and effective way to bring about growth in employee knowledge and motivation. Often, these programs improve employees’ attitudes toward the client and the company, while bolstering self-confidence. Supporting this assertion, an analysis of factors which influence motivation-to-learn found that it is directly related to the extent to which training participants believe that such participation will affect their job or career utility. In other words, if the body of knowledge gained can be applied to the work to be accomplished, then the acquisition of that knowledge will be a worthwhile event for the employee and employer.
Quality of Life
The number of hours worked each week by American workers is on the rise, and many families have two adults working those increased hours. Under these circumstances, many workers are left wondering how to meet the demands of their lives beyond the workplace. Often, this concern occurs while at work and may reduce an employee’s productivity and morale. Companies that have instituted flexible employee arrangements have gained motivated employees whose productivity has increased. Programs incorporating flex-time, condensed workweeks, or job sharing, for example, have been successful in focusing overwhelmed employees toward the work to be done and away from the demands of their private lives.
Monetary Incentive
For all the championing of alternative motivators, money still occupies a major place in the mix of motivators. The sharing of a company’s profits gives incentive to employees to produce a quality product, perform a quality service, or improve the quality of a process within the company. What benefits the company directly benefits the employee. Monetary and other rewards are being given to employees for generating cost-savings or process-improving ideas, to boost productivity and reduce absenteeism. Money is effective when it is directly tied to an employee’s ideas or accomplishments. Nevertheless, if not coupled with other, non-monetary motivators, its motivating effects are short-lived. Further, monetary incentives can prove counterproductive if not made available to all members of the organization.
Other Incentives
Study after study has found that the most effective motivators of workers are non-monetary. Monetary systems are insufficient motivators, in part because expectations often exceed results and because disparity between salaried individuals may divide rather than unite employees. Proven non-monetary positive motivators foster team spirit and include recognition, responsibility, and advancement. Managers who recognize the “small wins” of employees, promote participatory environments, and treat employees with fairness and respect will find their employees to be more highly motivated. One company’s managers brainstormed to come up with 30 powerful rewards that cost little or nothing to implement. The most effective rewards, such as letters of commendation and time off from work, enhanced personal fulfillment and self-respect. Over the longer term, sincere praise and personal gestures are far more effective and more economical than awards of money alone. In the end, a program that combines monetary reward systems and satisfies intrinsic, self-actualizing needs may be the most potent employee motivator.
BIBLIOGRAPHY
Inc Magazine
Battisti, Pete. “Reward to Motivate.” Walls & Ceilings. December 2005.
Frase-Blunt, Martha. “Driving Home Your Awards Program.” HRMagazine. February 2001.
Hohman, Kevin M. “A Passion for Success: Employee buy in is the key.” Do-It-Yourself Retailing. February 2006.
“In Brief: Recognition is greatest motivator.” Employee Benefits. 10 February 2006.
“Incentive Schemes are Still Failing to Retain Staff.” Employee Benefits. 4 November 2005.
Parker, Owen. “Pay and Employee Commitment.” Ivey Business Journal. January 2001.
“Providing Opportunities to Grow.” Computer Weekly. 7 February 2006.
White, Carol-Ann. “Expert’s View on Managing Demotivated Employees.” Personnel Today. 15 November 2005.
I was eight years old. Looking back I remember walking across the baseball diamond of a little league field and forming a line to pass the team that we had just played. The drill was to shake their hands and say, “Good game!”
I learned something at the age of eight. It is a lot easier to do that when you win!
When you lose, you have a tendency to slap the hand – instead of shake it – and look at the ground instead of the eyes. This is not only true at eight, but it is true for adults as well. A few years ago, I played 16 games in a softball league. You know you are on a bad softball team when motivational speaker, Ron White, is the stand-out superstar of the team! We lost 15 games in a ROW! It was humiliating. During the age-old, “Good game” handshake after each loss, I made a point to look each player in the eye and shake, not slap, the hand. I did this because I knew that when I was eight years old I couldn’t do it. I couldn’t look my opponents in the eye and congratulate them on a good game. Somehow I took the loss as a hit on my self-worth and felt my self-confidence had been slapped, therefore I did what most eight-year-olds do and I slapped the opponent’s hand, not giving the satisfaction of a shake. I was wrong at the age of eight. I’m happy today as an adult that I have learned this lesson, and the lesson is: There is something to be said for losing well.
In 1960, Richard Nixon could have contested the close presidential election. He didn’t. He lost well and was elected a decade later to the same office. A few years ago, John Thune lost a razor thin election in South Dakota. He could have contested the election. He didn’t. He lost well and eventually won a Senate seat.
In 2000, John Ashcroft lost a Senate race to a woman who was standing in for her husband who passed away months before. He could have contested. He didn’t and became attorney general.
Whether it is a baseball game, office promotion or political race, you can tell a lot about a person by how they handle defeat. The individual who handles defeat as a minor setback is not allowing the event to define him. On the other hand, someone who cannot handle defeat is allowing the event to define his self-worth. Events can only define your self-worth if you allow them to. You cease allowing events to define your self-worth when you handle defeat as a learning experience and remount the horse that has thrown you for another ride.
In money, your career or love, when you lose – as hard as it may be – look them in the eye, refuse to allow the events to shape your self-worth and shake their hand literally or metaphorically as you say, “Good game.” You just might find yourself winning the next game.
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