June 4th, 2010
A wise teacher was taking a stroll through the forest with a young pupil and stopped before a tiny tree.
“Pull up that sapling,” the teacher instructed his pupil, pointing to a sprout just coming up from the earth. The youngster pulled it up easily with his fingers. “Now, pull up that one,” said the teacher, indicating a more established sapling that had grown to about knee high to the boy. With little effort, the lad yanked and the tree came up, roots and all. “And now this one,” said the teacher, nodding toward a more well-developed evergreen that was as tall as the young pupil. With great effort, throwing all his weight and strength into the task, using sticks and stone he found to pry up the stubborn roots, the boy finally got the tree loose.
“Now,” the wise one said, “I’d like you to pull this one up.” The young boy followed the teacher’s gaze, which fell upon a mighty oak so tall the boy could scarcely see the top. Knowing the great struggle he’d just had pulling up the much smaller tree, he simply told his teacher, “I am sorry, but I can’t.”
“My son, you have just demonstrated the power that habits will have over your life!” the teacher exclaimed. “The older they are, the bigger they get, the deeper the roots grow, and the harder they are to uproot. Some get so big, with roots so deep, you might hesitate to even try.”
Creatures of Habit
Aristotle wrote, “We are what we repeatedly do.” Merriam-Webster defines habit this way: “an acquired mode of behavior that has become nearly or completely involuntary.”
There’s a story about a man riding a horse, galloping quickly. It appears that he’s going somewhere very important. A man standing along the roadside shouts, “Where are you going?” The rider replies, “I don’t know. Ask the horse!” This is the story of most people’s lives; they’re riding the horse of their habits, with no idea where they’re headed. It’s time to take control of the reins and move your life in the direction of where you really want to go.
If you’ve been living on autopilot and allowing your habits to run you, I want you to understand why. And I want you to let yourself off the hook. After all, you’re in good company. Psychological studies reveal that 95 percent of everything we feel, think, do and achieve is a result of a learned habit! We’re born with instincts, of course, but no habits at all. We develop them over time. Beginning in childhood, we learned a series of conditioned responses that led us to react automatically (as in, without thinking) to most situations.
In your day-to-day life, living “automatically” has its definite positives. If you had to consciously think about every step of each ordinary task—making breakfast, driving the kids to school, getting to work, and so on—your life would grind to a halt. You probably brush your teeth twice a day on autopilot. There’s no big philosophical debate; you just do it. You strap on your seatbelt the minute your butt hits the seat. No second thoughts. Our habits and routines allow us to use minimal conscious energy for everyday tasks. They help keep us sane and enable us to handle most situations reasonably well. And because we don’t have to think about the mundane, we can focus our mental energy on more creative and enriching thoughts. Habits can be helpful—as long as they’re good habits, that is.
If you eat healthfully, you’ve likely built healthy habits around the food you buy and what you order at restaurants. If you’re fit, it’s probably because you work out regularly. If you’re successful in a sales job, it’s probably because your habits of mental preparation and positive self-talk enable you to stay optimistic in the face of rejection.
I’ve met and worked with many great achievers, CEOs and “superstars,” and I can tell you they all share one common trait: They all have good habits. That’s not to say they don’t have bad habits—they do. But not many. A daily routine built on good habits is the difference that separates the most successful amongst us from everyone else. And doesn’t that make sense? From what we’ve already discussed, you know successful people aren’t necessarily more intelligent or more talented than anyone else. But their habits take them in the direction of becoming more informed, more knowledgeable, more competent, better-skilled and better-prepared.
My dad used Larry Bird as an example to teach me about habits when I was a kid. “Larry Legend” is known as one of the greatest professional basketball players, but he wasn’t known for being the most athletically talented player. Nobody would have described Larry as “graceful” on the basketball court. Yet, despite his limited natural athletic ability, he led the Boston Celtics to three world championships and remains one of the best players of all time. How did he do it?
It was Larry’s habits—his relentless dedication to practice and to improve his game. Bird was one of the most consistent free-throw shooters in the history of the NBA. Growing up, his habit was to practice five hundred free-throw shots every morning before school. With that kind of discipline, Larry made the most of his God-given talents and kicked the butts of some of the most “gifted” players on the court.
Like Larry Bird, you can condition your automatic and unconscious response to be those of a developed champion. This chapter is about choosing to make up for what you lack in innate ability with discipline, hard work and good habits. It’s about becoming a creature of champion habits.
With enough practice and repetition, any behavior, good or bad, becomes automatic over time. That means that even though we developed most of our habits unconsciously (by modeling our parents, responding to environmental or cultural associations, or creating coping mechanisms), we can consciously decide to change them. It stands to reason that since you learned every habit you have, you can also unlearn the ones that aren’t serving you well.
Tags: behavior, habits, incentive, motivate, motivate employees, motivation, motivational, motivational programs Posted in Articles | Comments Off
June 2nd, 2010
In a world filled with busyness and stress I find that too often leaders can act like hard-charging, fast-driving bus drivers that have a vision and goal within their sights and they’ll run over anyone–even their own employees–to reach their destination. I know this well because early in my business career I was that kind of leader and I have had to work hard to change my approach.
I realized that any hard-charging leader can create success in the short term, but it would take a positive leader with a people and process-driven approach to build a successful organization for the long term. As John Maxwell said, “If you are all alone at the top, you are not a leader. You are a hiker.”
No one creates success alone. To win in business, you must win with people. Running over people will only get you so far. To create true and lasting success you must nurture and invest in your people. Here are three essential ways to do this.
1. Care about them – The main question every employee in every organization is asking is, “Do you care about me; can I trust you?” Employees want to know if you care about them. If you do, they will be more likely to stay on the bus and work with you. Employees are more engaged at work and will work at their highest potential when their manager cares about them.
2. Develop a relationship with them – Author Andy Stanley once said, “Rules without relationship lead to rebellion.” Far too many managers and leaders share rules with their people, but they don’t have a relationship with them. So what happens? The people rebel, and they disengage from their jobs and the mission of the team. I’ve had many managers approach me and tell me that my books helped them realize they needed to focus less on rules and invest more in their work relationships. The result was a dramatic increase in team performance and productivity. To develop a relationship with your employees, you need to build trust, listen to them, make time for them, recognize them and mentor them.
3. Appreciate them – The main reason people leave their jobs is because they don’t feel appreciated. For example, Doug Conant, the CEO of Campbell Soup, has written more than 16,000 thank-you notes to employees in the past seven years and created a very positive business in the process. It’s as easy as saying (or writing) “Thank you.”
It’s a simple truth: When you care about your employees and the people you work with, they are more likely to stay on the bus and work harder, with more loyalty and greater positive energy. In turn, they are more likely to share their positive energy with your customers, thus enhancing service and the bottom line. The greatest customer service strategy has nothing to do with customer service, but it has everything to do with how you treat your employees. If you model great service, they will provide great service.
Remember, leadership is not just about what you do, but what you can inspire, encourage and empower others to do. Instead of running over the people in your team/organization, invite them on the bus with you and engage them to help you create an amazing and successful ride.
Tags: engage, incentive, motivate, motivate employees, relationship Posted in Articles | Comments Off
August 21st, 2009
Give me a simple pleasures! A free movie, an ice cream sundae, a piece of chocolate or dinner on you. Demonstrate to me that I made the right choice by doing business with you.
I am not only a looking for the ease of technology, I looking for traditional customer service and a warm greeting or two. I want options of online products and services along with face to face service. I like variety in my life with lots of options. As Gen Xer, I want to know you are interested in my family, friends and I. I want to know you are working on new online services that are easy to use with lots to offer. I also want rewards because they are at the top of my list when making my purchase decisions. I be interested in a credit or ATM card unless, I get a good deal and incentive rewards.
Point reward programs are interesting due to the variety of incentives that they offer. I can either earn points to buy my mom something, save up for a green vacation or donate to my favorite charity. I definitely do not want to stuff my closet with another t-shirt or put add to my coffee mug collection in my kitchen.
I am your employee and your customer, I am your best advertising. I will speak positively and energetically about my experience and believe in our relationship as an your employee and as your customer.
Tags: employee rewards, incentive, reward, reward programs, rewards Posted in Articles | Comments Off
August 18th, 2009
The eyes are the window to the soul. As far back as the statement’s orgin’s in the bible Matthew 6 22-23, the eyes export and import information that stimulates a reaction. A well postured man walks into a room using good eye contact, he immediately gains power and is clearly communicating to everyone in the room that he is there to communicate. He will either communicate interests, disinterests, gain feedback, express feelings or influence others. Similar to the animals in the jungle, the lion will quickly focus on his interests to satisfy his hunger.
The eyes have it and that is why eye gaze studies are becoming more and more important to companies with a large Internet presence. On a given website, visitors will view the search bar and menu options spending less than 30 seconds before deciding to continue or move awat from a website. Large marketing firms now are investing in research to learn more about eye gaze studies and the link between social and search as is used to advertise on Facebook.
In studies, regarding the difference between the sexes’ eye contact, women establish more frequent eye contact than their male counter parts. Men established more mutual eye contact while listening and speaking. Research also concluded that both sexes look more when speaking to a female than a male. This leaves some speculation that women are more attentive, demonstrative and participative.
Eye gaze studies are crucial to companies with a large Internet presence. On a given website, visitors will view the search bar and menu options spending less than 30 seconds before deciding to continue or move off a website. Business owners are continually challenged seeking ways to increase click throughs once their visitors arrive without visual overload.
Research has demonstrated that the eye tends to navigate to the middle of the top of the page and top of far left panel on the Facebook. Most immediately look at wall updates and announcements then navigate to the far right for highlights then venture upwards viewing any personally interesting advertisements. Facebook members tend to find great value in the ability to communicate quickly and easily to family, friends and use it as a networking too. Because of this friendly relationship with Facebook, advertisements are not seen as intrusive as they were on Myspace causing a decrease in membership.
It has been found that 25% of females between the ages are Facebook members. Below is a listing of visitors by website:
Facebook Twitter You Tube
Monthly Traffic 91.2 21.9 71.3
% of People 18 – 49 62% 75% 59%
% of Men/Women 44/56 45/55 50/50
The intensity of visual interests provides valuable information to all those with interests in development. The eyes of the buyer and those we wish to influence. The story is told and absorbed by our eyes. The passionate communication the provide an incentive to react or walk away.
Some researchers into consciousness believe that fixational points of interests are placed where important cognition thinking takes place. Marketing researchers, use eye-gaze systems while conducting marketing research on consumers, similar to those used to develop technology for those that are physically challenged allowing them to turn on lights, talk via a specialized computer or move. They learn about the power of influence on the brain and the motivation for the brain to react.
Like a great hunter, the eye lines up the animal of interest to the center of the retina creating a target of interest. Consumer research concentrates on (1) the scanning pattern across a scene indicating what features are noticed first and second (2) the amount of time on the item of interest (3) the time that it takes before first seeing the item and focus on detail, and (4) fixations measuring the amount of time that the individual’s eye moves from one specific location to another.
Maintaining the visitor’s interests requires a careful balance answering the “what’s in it for me” question, providing intriquing information and an incentive to do business with you in 30 seconds or less. If you have ask yourself what motivates you when you visit a website or when you find yourself captivated by an advertisement, you will learn more about how to capture the eye of your visitors.
Tags: corporate incentives, incentiive programs, incentive Posted in Articles | Comments Off
August 8th, 2009
It pays to encourage people to spread the word about your business.
Q: How important is it to offer some type of incentive for people who give me referrals?
A: Everybody loves referrals, and one thing I’ve learned is that they also love to be recognized for giving referrals.
In a survey I conducted with Robert Davis (published in our book business Business By Referral), incentives were found to be one of the most important methods of generating referrals for successful business professionals. Incentives can range from simple recognition, such as a thank you, to monetary rewards based on business generated. Nearly one-quarter of all respondents in this international survey considered incentives an effective generator of referrals.
Creativity is the key to any good incentive program. People just naturally like to help each other, but especially when they know their efforts are successful. Let your contact know when a referral he or she has made comes through and be as creative as you can.
I’ve heard many novel ways businesspeople reward those who send them referrals. A female business consultant sends bouquets of flowers to men. A music storeowner sends concert tickets. A financial planner sends change purses and money clips.
I know of an accountant who thanks those who successfully refer a client to him by paying for a dinner for two at an exclusive restaurant located at least an hour drive from their homes. This approach firmly plants the accountant in the minds of his referral sources: They won’t be able to use it right away, because the distance requires that they plan for it. As the date approaches, because it has been planned, they’ll be talking about it (and probably about the accountant). Later, when the referring party runs into someone else who might need an accountant, who will he recommend?
One realtor I met in Northern California told me that for almost six years, he offered a $100 finder’s fee to anyone giving him a referral that resulted in a listing or sale. Yet during that time, he had only given away about a dozen finder’s fees. He decided it was time to try another kind of incentive.
Since he lived on a large parcel of land in prime wine country, he had begun growing grapes in his own vineyard. A thought soon occurred to him: Why not take the next step? He began processing the grapes and bottling his own special vintage wine. After the first harvest, he had a graphic artist design a beautiful label, which he affixed to each bottle. He told all his friends that he did not sell this wine; he gave it as a gift to anyone who provided him with a bona fide referral.
He gave away dozens of cases in the first three years-half the time it took him to give away a dozen cash finder’s fees. Yet each bottle cost him less than $10 to produce. This special vintage wine makes him infinitely more money than giving away a handful of $100 finder’s fees.
It sometimes amazes me, even now, how something as simple as a bottle of wine can be such a powerful incentive for people to give you referrals. But the explanation is really quite simple: It’s special. A bottle of wine that can’t be bought can be worth 10 times what it cost to produce when it’s traded for something as valuable as a business referral.
Remember, finding the right incentive is a big challenge-especially if you want to score big by building word-of-mouth business. To make it easier on yourself, get opinions and feedback from others who have a significant interest in your success.
Don’t underestimate the value of recognizing the people who send you business. A well-thought-out incentive program will add much to your word-of-mouth program.
Ivan Misner is the founder and CEO of Business Network International (BNI), which has more than 2,900 chapters throughout the world. He is also the author of five books, including his New York Times bestseller, Masters of Networking, as well as Entrepreneur Press’ forthcoming Masters of Success.
The opinions expressed in this column are those of the author, not of Entrepreneur.com. All answers are intended to be general in nature, without regard to specific geographical areas or circumstances, and should only be relied upon after consulting an appropriate expert, such as an attorney or accountant.
Tags: corporate incentives, incentive Posted in Articles | Comments Off
July 8th, 2009
Branding is just as important today as it was to ranchers at the turn of the century. Ranchers brand their livestock with burning hot fire-heated tools to identify their cattles. Originally the word brand meant a hot fire burning stick.
Unique identifiers allowed hundreds of cattle to graze freely on grassy fields and meadows. Cowboys could then separate the cattle at round-up time and drive cattle back to their ranches. Because of cattle branding, cattlemen kept their cattle and their livelihood in tact.
Branding is not just about getting your target market selecting your company over your competition, it is about getting your prospects believing that your company is the best solution to provide them with their wants or needs.
Define your branding by stepping away from your role for a minute:
- Who are your customers and what are they looking for?
- Can you clearly define your products or services?
- Are your company’s core value clear and easy to understand?
- Does your company have an identifiable image?
- Do you have a tagline?
- How can you distinguish yourself from the competition?
Revisit your products or services as if they were new to you:
Write down the benefits of your products or services.
How will you position your products or services.
How will you advertise?
Think about brands you love, what is attractive to you?
What incentive is there using a particular service, what is the value of your favorite brands?
Are you duplicating someone else brand? Be sure to investigate the brands of your competitors to steer clear of legal action or confusion.
Branding is a valuable snapshot of your core values and service.
Tags: brand, branding, incentive Posted in Articles | Comments Off
July 7th, 2009
Regardless if you enjoy Michael Jackson’s talent as a singer, performer or philanthropist or not, the man’s clear incentive was to perform. He was happy to bring joy and entertainment to his fans. It was obvious that Michael Jackson passionately desired to entertain and continually wow us with his magical performances. His music bringing everyone to the dance floor in just beats and having us singing along swaying to his music. His music transcended age, race and social economic standings.
In a life time, if we are lucky, we are deeply touched by a few people in our lives. Some that consist of family, some are friends and others are in the public eye. Favorite songs and movies marking sweet symbolic times of our lives that come back to life with just a sight or sound. No one artist in my life time could be responsible for marking so many weddings, parties or special time with my favorite guy than Michael Jackson.
Today, we say good-bye to the earthly body of Michael Jackson knowing that his passionate love of his music will burn brighter than the media’s glare. Rest in peace Michael Jackson, I was so fortunate to have experienced your amazing talent.
Tags: entertainment, incentive Posted in Articles | Comments Off
July 5th, 2009
We show how you can start, run and grow your business for, you guessed it, free.
Over the decades–heck, even centuries–philosophers, politicians, tycoons and other leaders have insisted that you can’t get something for nothing: “There’s no such thing as a free ride,” or “Nothing in life is free.” Well-known economist Milton Friedman once said, “There’s no such thing as a free lunch.” Even Entrepreneur columnist Robert Kiyosaki’s rich dad told him the same thing.
But in our evolving Web 2.0 world and with Google leading the way, the rules have changed: You can get something for nothing–and for entrepreneurs, that something can have a significant impact on their businesses. Today, the web is full of free tools to help entrepreneurs start, run and grow their businesses for next to nothing. It’ll just cost you some time and an internet connection.
Gary Vaynerchuk, co-founder of Wine Library, has been taking advantage of free business tools for nearly three years to grow his 11-year-old wine retail business. Using a combination of web-based tools, such as social networking, blogging and video, he’s taken his company to annual sales of $50 million. His success with these tools has even landed him two book deals and regular speaking engagements across the country. “Building brand equity and connecting with your consumers through these social tools has a global impact on your business and your brand,” says Vaynerchuk, 33, who launched Wine Library with his father, Sasha, 65.
Springfield, New Jersey-based Wine Library uses Facebook, MySpace and Twitter to notify its “friends” about daily specials, something it used to do solely through e-mail. Its Facebook presence includes a custom app called Ask Gary, where people can ask questions about wine. And the company keeps a regular video blog, Wine Library TV. “Viral aspects of your message explode once you use these tools,” says Vaynerchuk. “When I think about how much brand equity I have with Wine Library TV and how quickly it happened for [so little cost], the fact that I spent millions of dollars building the brand prior to using these tools makes me want to throw up.”
As Vaynerchuk has found, “customers appreciate the interaction,” says Mike Whaling, president of 30 Lines, a social media marketing company that helps businesses expand their brands’ online reach. “Traditionally, it was one way. It was shouting: brochures, white papers, advertisements. Now it’s much more focused on multimedia and engagement.” And whereas brochures and advertising of days past had a price tag, more and more of today’s tools are free.
But aside from the obvious (duh, it’s free), what does this surge of tools mean for small businesses? “It starts to level the playing field,” says Whaling. “It gives small businesses the opportunity to put themselves out there and really compete with the larger companies.”
“It allows a little guy to look like a big guy,” says Drew McLellan, owner and CEO of McLellan Marketing Group. “It makes a small business look very sophisticated.” For example, an entrepreneur can build a website easily with various blogging and web design options. A company can launch a targeted marketing campaign across numerous social networks. A business owner can manage calendars, clients and projects using different collaborative and project management software. All for free!
Alison Boris and Kathi Chandler, 38 and 31, respectively, have been capitalizing on free tools since nearly the inception of their Los Angeles-based online bag boutique, AllyKatStyle, in 2007. Like Vaynerchuk, they’ve created a MySpace page for their company. They also have profiles on Digg and StumbleUpon, which are community-centric content sharing sites, to drive traffic to allykatstyle.com. Outside of the popular social networking tools, they use QuantCast (embedded in the website) to monitor traffic, frequency, demographics, geographics and more, and Skype is their official business phone. Says Chandler, “They’re great grass-roots tools to drive traffic to the site and provide free advertising through bloggers and word-of-mouth.”
Communication/E-mail
Dimdim: open-source web conferencing application; free basic service
I Want Sandy: keeps track of daily details
Jott: voice-to-text service for creating notes, lists, e-mails and text messages; free basic service
Oovoo: video messaging, chatting and conferencing
Paltalk: group IM, chat and video call application
Plugoo: direct chatting with any blog or site visitor
YouSendIt: send files up to 2GB; free basic service
Storage
Adrive: 50GB of online storage and backup for all file types; free basic service
JZip: data compression utility
Mozy: 2GB of online, data and remote backup solutions; free basic service
Financial
BizEquity: company valuations
Mint: personal finance, money management, budget planning and financial planning software
MyBizHomepage: financial dashboard for small business QuickBooks users
QuickBooks: small-business accounting software; free download (Simple Start 2008)
Wesabe: financial advice, analysis and planning
Content/Media/Video
Audacity: open-source software for cross-platform audio recording
Blip.tv: video blogging, podcasting and video sharing service; free basic service
BlogTalkRadio: radio network for users to host their own shows
DropShots: video hosting and photo sharing
FeedBurner: media distribution services for blogs and RSS feeds
Fix My Movie: video enhancement service; free basic service
Paint.NET: image and photo editing software
Phixr: picture and photo editor
Seesmic: video conversation platform
SlideShare: share and embed slideshows, PowerPoints and PDFs into web pages
VideoSpin: video-editing software
Marketing/Networking/PR
Blogger: blog publishing tool
Craigslist: online classifieds and job postings network
CollectiveX: create social networking and collaboration sites for groups
Entrepreneur Connect: Entrepreneur’s social networking site
LinkedIn: business social networking site
Pligg: open-source, community-centric site for discovering, rating and sharing content
PolicyMap: geographic and demographic information system for creating custom maps, tables and charts; free basic service
YouNoodle: networking for startups and valuation with Startup Predictor
Your Pitch Sucks?: PR pitch reviewing and advising
Office Productivity/Organizational
Adobe Buzzword: collaborative word processor application
CutePDF Writer: PDF creator; free basic service
Dabble DB: create, manage and share online databases; free basic service
Doodle: schedule and coordinate meetings and other appointments
FreshBooks: invoicing, time-tracking and expense service; free basic service
Google Calendar: shareable calendar and schedule organizer
Google Docs: collaborative word processor and spreadsheet applications
OpenOffice.org: open-source office software suite for word processing, spreadsheets and more
Stikkit: organization and reminder system that integrates with productivity applications
SurveyMonkey: create and publish custom online surveys; free basic service
ThinkFree Office: office productivity suite; free basic service
WuFoo: HTML form builder for creating interactive forms; free basic service
Zoho: office, productivity and collaboration applications
Project Management/Collaboration
LogMeIn: remotely support and access digital information; free basic service
ProjectStat.us: project management solution and updates
Project2Manage: collaborative project management solution
Remember the Milk: task management solution and to-do lists
Socialtext: wiki and website collaboration; free basic service
Team Task: collaborative project management and community website builder
Yugma: web meeting and collaboration service
Security
Adeona: open-source laptop tracking and recovery software
BitDefender Online Scanner: virus scanners; free basic service
ZoneAlarm: firewall protection from hackers and threats; free basic service
Web
Google Alerts: e-mail updates based on choice of query or topic
KickApps: platform of applications to integrate social features into a website
Microsoft Office Live Small Business: create a company website, domain and e-mail; free basic service
Synthasite: web hosting and building
Weebly: website and blog creator
Widgetbox: web widgets for various applications
Woopra: web tracking and analysis application; free basic service |
Originally published in the January 2009 issue of Entrepreneur Magazine
Tags: branding, incentive, marketing incentives, rewards Posted in Articles | Comments Off
July 2nd, 2009
Summer typically is a tough time of year for charities. People are on vacation and out of school. Whether your donors are blood donors or financial donors the key to keeping them thinking about your organization is fun!
Think back to your summers as a young adult what types of things made you stop and take notice? Get out a pad of paper for some neat ideas that will not only get your donors in, it will get their families in too.
- Host an educational water safety event.
- Collaborate with MADD or other organization providing a public service.
- Give away tickets to the nearest water park for donations.
- Host a parking lot concert for donor drives.
- Create a baseball themed contest. Provide give aways for each run scored in addition to points they have earned for their individual donations.
- If Type O blood is in demand, soccer themed events are a big hit.
- Local athlete presentations and sports camp.
- Dance presentation on site.
- Have a luau party during the month of July with food and beach toy give aways. Ask your team to join in on the fun wearing Hawaiian shirts.
For online charity websites:
Create an incentive wall that allows people to post short comments about their experience and invite others.
Add interactive games with gift incentives for their participation.
Short term theme events with interesting facts and online prize awards.
Host live and informative classes on nutrition.
Post your organization’s wish list.
Be sure to keep your website up-to-date and interesting. Stale information will only lead visitors feeling that your organization may be on vacation mode too.
Keep the energy up in your organization by providing employee and volunteer incentives. If they are motivated, they will help your organization reach its goals.
Tags: awards, gift incentives, incentive, rewards Posted in Articles | Comments Off
June 27th, 2009
Visit any home improvement store on a Saturday morning, and you will see the beginning of hundreds of projects. People gather supplies, get instruction, and consult with professionals to get their game plans in order. Week after week the same scenario plays out. Based on sales, it would appear that these weekend warriors will soon beautify and improve the entire planet.
But reality and results tell another story entirely. A quick look through the garages and basements of many of these great starters would likely reveal the truth about completion: the final ten percent, for many people, is virtually uncharted territory – meaning they never get there.
Carry the accumulation of half-demolished foyers, clogged caulk guns, and piles of debris into the business world, and it’s no different.
The pattern for success in business is to recognize an unsatisfied need, innovate to find and provide a solution, then to expand and repeat the process. Somewhere between innovation and delivery, we find the no-man’s zone known as completion.
I once employed someone who proved to be an excellent initiator but a terrible finisher. She would start a task but get hung up once she encountered an obstacle. When asked why she didn’t get the job done, she blamed someone for not getting back to her or a situation she’d encountered. In short, she didn’t understand how to drive to completion.
What makes completion such a challenge?
Completion forces us to step forward.
For many people, the thought of completing a goal is unsettling – even when the task at hand is unpleasant. Maybe it’s the sense of the ‘known evil’ being preferable to the unknown one. No matter how ornery a project has become, at least it’s a pain in the neck that is familiar. We know that upon completion, we must choose again. We question whether we’ve got the goods needed to accomplish the next challenge.
Completion forces us to step up.
Concluding the current initiative inevitably moves us to a point of “what next?” For success-minded people, the answer to that question always comes in the form of raising the bar. Knowing that an even greater challenge lies ahead can make incompletion insidiously alluring. We know that each completion is followed by a call for even more. We wonder how we will bear up as the stakes are raised.
Completion forces us to step out.
Whether the task at hand is pleasant or not, we become attached to it. No matter how hard it seemed as we first put our hands to the plow, it is now within our comfort zone. It is familiar, and it seems manageable. People generally fear change. We convince ourselves that survival depends on staying inside our circle of competency. Completion represents a not-so-subtle nudge out of that circle.
For many people, incompletion has become a way of life. It takes the form of procrastination, loss of interest, confusion, and frustration. By remaining at the 90% complete mark, we reap the dubious benefits of security, mediocrity, and familiarity.
How can we push forward for completion?
Assess the current situation.
Focus on one task at a time until it is complete. This sounds like an effective solution – on paper. Chances are, though, that your world is more complex than that. However, even with multiple projects and priorities going on at the same time, you can still focus on one idea at a time and then move on. Each new opportunity should be evaluated before you commit. Remember that ‘good’ is the enemy of ‘best’ in your consideration. Does it serve your purpose? If so, engage and then move forward into completion.
Realize that the final 10% isn’t so bad.
Often the final stretch is comprised of unremarkable, monotonous, or tedious tasks. Because they are less than exhilarating, they seem onerous. Reality is that these final milestones are a lot closer, and a lot easier to attain than they seem. These loose ends rarely take the time or energy we fear they will. Just like the sticker on your car’s rearview mirror reads, completion “may be closer than they appear.”
Understand the price you pay for incompletion.
The process of beginning an initiative and working on it requires that you fully engage your commitment, your creative power, and your attention. The deepest recesses of your mind loathe letting go of these commitments. Like an elbow constantly poking into your ribs, your mind will nag you unceasingly about your incompletion. This distraction is often enough to pull you right out of the game when it’s time to take your next step.
Enjoy the rewards of completion.
The marketplace rewards completion. Every purchase of goods or services is immediately and unconsciously evaluated for completion. If you were to go out for dinner, place your order, and then never receive your food, you would complain, refuse to pay, and never want to go there again. If you purchased a car and discovered it was missing some key component, a steering wheel for example, you would refuse to take delivery.
It’s been said that the key to outrageous success is to do what nobody else will do. This brings to the forefront an opportunity to excel through completion, and reap the rewards of your diligence. A quick look around illustrates people’s tendency toward procrastination, loss of momentum, distraction, and incompletion. By committing to completion, you will do what nobody else will do, and the rewards will follow.
Recognizing the prices and benefits of completion may be enough to move you forward. What prize awaits when you push forward for completion?
Tags: employee rewards, incentive, reward, rewards Posted in Articles | Comments Off
|