July 31st, 2008
Most people dread accepting responsibility. That’s just a fact of life, and we can see it in operation every day. Yes, we can see avoidance of responsibility all the time in both our personal and professional lives. And here’s something else we can see just as often: we can see that most people aren’t as successful as they wish they were. Do you see there is a connection between these two very common phenomena?
It’s in your best interest to take responsibility for everything you do. But that’s only the beginning. Many times it’s even best to take responsibility for the mistakes of others, especially when you’re in a managerial or leadership role.
During the years when professional basketball was just beginning to become really popular, Bill Russell, who played center for the Boston Celtics, was one of the greatest players in the pro league. He was especially known for his rebounding and his defensive skills.
But like a lot of very tall centers, Russell was never much of a free throw shooter. His free throw percentage was quite a bit below average in fact. But this low percentage didn’t really give a clear picture of Russell’s ability as an athlete. And in one game he gave a very convincing demonstration of this.
It was the final game of a championship series between Boston and the Los Angeles Lakers. With about twelve seconds left to play, the Lakers were behind by one point and Boston had the ball. It was obvious that the Lakers would have to foul one of Boston’s players in order to get the ball back, and they chose to foul Bill Russell.
This was a perfectly logical choice since statistically Russell was the worst free throw shooter on the court at that moment. If he missed the shot, the Lakers would probably get the ball back and they’d still have enough time to try to win the game. But if Russell made his first free throw, the Lakers’ chances would be seriously diminished. And if he made both shots, the game would essentially be over.
Bill Russell had a very peculiar style of shooting free throws. Today, no self-respecting basketball player anywhere in America would attempt it. Aside from the question of whether it’s an effective way to shoot a basket, it just looked too ridiculous. Whenever he had to shoot a free throw, the six-foot-eleven Russell would start off holding the ball in both hands about waist high, then he’d squat down and as he straightened up he’d let go of the ball. It looked like he was trying to throw a bucket of dirt over a wall.
But regardless of how he looked, as soon as Bill Russell was fouled, he knew the Celtics were going to win the game. He was absolutely certain of it because, in a situation like this, statistics and percentages mean nothing. There was a much more important factor at work, something that no one has found a way to express in numbers and decimal points.
Simply put, Bill Russell was a player who wanted to take responsibility for the success or failure of his team. He wanted the weight on his shoulders in a situation like this. No possibility for excuses. No possibility of blaming anyone else if the game was lost. No second guessing. Bill Russell wanted the ball in his own hands and nobody else’s. And, like magic, even if he’d missed every free throw he’d ever shot in his life before this, he knew he was going to make this one. And that is exactly what happened.
That is what virtually always happens when a man or woman accepts responsibility eagerly and with confidence. I’ve always felt that accepting responsibility is one of the highest forms of human maturity. A willingness to be accountable, to put yourself on the line, is really the defining characteristic of adulthood.
Tags: employee rewards, point rewards, recognition, rewards
Posted in Articles | Comments Off
July 31st, 2008
“A Person is buffeted by circumstances so long as he believes himself to be the creature of outside conditions.” – As A Man Thinketh
One of the great weaknesses of our society today is the growing attitude of victimization. Many people claim themselves to be victims of some outside force. “I had to file bankruptcy because of my ex-wife…”, “If my company hadn’t laid me off…”, “If that driver hadn’t pulled out in front of me…”
When we are victims of circumstances, or as James Allen says, a “creature of outside conditions”, we have no power. We have given over the power in our life to the circumstances. The longer we give power to our circumstances the worse or circumstances become.
In his book, “Above Life´s Turmoil”, Allen writes, “You imagine your circumstances as being separate from yourself, but they are intimately related to your thought world. Nothing appears without an adequate cause.”
To get control of our circumstances we must first acknowledge personal responsibility for being where we are. That was the hardest part for me because the “victim” in all of us doesn’t want to take that responsibility.
When we take the responsibility we must then take control of our thoughts. And, yes, in the beginning that can be hard. It seems sometimes that it’s our nature to first think negatively. But that’s just because it’s the habit we’ve developed. And like any habit, it can be changed by replacing it with the habit of thinking the right way.
One of my favorite teachers, Emmet Fox, writes: “You are not happy because you are well. You are well because you are happy. You are not depressed because trouble has come to you, but trouble has come because you were depressed. You can change your thoughts and feelings, and then the outer things will change to correspond, and indeed there is no other way of working.”
And that’s worth thinking about.
Tags: point rewards, reward
Posted in Articles | Comments Off
July 29th, 2008
William Gladstone and Benjamin Disraeli were two of the fiercest political rivals of the 19th century. Their epic battles for control of the British Empire were marked by intense animosity that spilled over from the public arena into their personal lives. Ambitious, powerful, and politically astute, both men were spirited competitors and masterful politicians.
Though each man achieved impressive accomplishments for Britain, the quality that separated them as leaders was their approach to people. The difference is best illustrated by the account of a young woman who dined with the men on consecutive nights. When asked about her impression of the rival statesmen, she said, “When I left the dining room after sitting next to Mr. Gladstone, I thought he was the cleverest man in England. But after sitting next to Mr. Disraeli, I thought I was the cleverest woman in England.”
What distinguished Disraeli from Gladstone was charisma. Disraeli possessed a personal charm sorely lacking in the leadership style of his rival. His personal appeal attracted friends and created favorable impressions among acquaintances. Throughout his career, Disraeli’s charisma gave him an edge over Gladstone.
UNDERSTANDING CHARISMA
Of all leadership attributes, charisma is perhaps the least understood.
At first glance, charisma appears to be an invisible energy or magnetism. There’s no denying its presence, but it’s hard to put a finger on its source. Some mistakenly believe charisma is a birth trait— embedded in certain personalities, but completely absent in others.
I believe charisma is both explainable and learnable. I also believe charisma helps to boost a leader’s influence. That’s why I included it in my book, The 21 Indispensable Qualities of a Leader. In this lesson, I’d like to examine the causes of charisma and teach you how to increase the charisma you display as a leader.
THE QUALITIES OF A CHARISMATIC LEADER
Charisma is defined as, “The ability to inspire enthusiasm, interest, or affection in others by means of personal charm or influence.” Leaders who have this special ability share four things in common:
1) They Love Life
Leaders who attract a following are passionate about life. They are celebrators, not complainers. They’re characterized by joy and warmth.
They’re energetic and radiant in an infectious way.
Look no further than the smile to illustrate the power of charisma. When people see a smile, they respond with a smile. If you’re skeptical, try it. Smile at cashiers, waiters, co-workers, etc. You’ll find your smile earns a reciprocate smile almost every time. We are hardwired to take on the energy of those around us. Leaders who love life have charisma because they fill the room with positive energy.
2) They Value the Potential in People
To become an attractive leader, expect the best from your people. I describe this behavior as “putting a 10 on everyone’s head.” Leaders see people, not as they are, but as they could be. From this vantage point, they help others to build a bridge from the present to a preferred future.
Benjamin Disraeli understood and practiced this concept, and it was one of the secrets to his charisma. He once said, “The greatest good you can do for another is not to share your riches but to reveal to him his own.” When you invest in people and lift them toward their potential, they will love you for it.
3) They Give Hope
People have an inner longing to improve their future and their fortunes.
Charismatic leaders connect with people by painting tomorrow brighter than today. To them, the future is full of amazing opportunities and unrealized dreams.
Napoleon Bonaparte once said, “Leaders are dealers in hope.” They infuse optimism into the culture around them, and they boost morale. While attentive to the current reality, they do not resign themselves to present circumstance.
4) They Share Themselves
Leaders with charisma add value to people by sharing wisdom, resources, and even special occasions. They embrace the power of inclusion, inviting others to join them for learning experiences, brainstorming sessions, or simply a cup of coffee. Such leaders embrace team spirit and value togetherness. As a result, charismatic leaders are not lonely at the top.
When it comes to charisma, the bottom line is other mindedness. For leaders, the greatest satisfaction is found by serving. They find great pleasure celebrating the successes of those around them, and the victory they enjoy the most is a team triumph.
SUMMARY
In closing, charisma has substance. It’s not manipulative energy or a magical gift endowed upon select personalities. Rather, it’s an attractive blend of learnable qualities.
Furthermore, charisma compounds a leader’s influence. Without it, leaders have trouble inspiring passion and energizing their teams. With it, leaders draw out the best in their people, give the best of themselves, and find the greatest fulfillment.
Tags: incentive, reward
Posted in Articles | Comments Off
July 29th, 2008
In order to have day, there must be night. In order to have cold, we must have hot. In order to have good, we must have bad.
This is one of the deepest lessons a human being can ever learn, and yet how many people truly understand it?
How many people continue to suppress, deny, and resist the negative… And continually strive for positive-positive-positive?
How many individuals believe PURELY in one side of life… And REFUSE to let in the other?
Let me explain the meaning behind a symbol I bet you know only too well…
Most people know it as the “Yin-Yang” symbol, but it’s actual name is the taijitu.
Apart from looking a “bit Eastern,” have you ever wondered what this symbol really means?
It represents the concept of “Yin and Yang”, which is ultimately the idea that everything arises in duality… and that you shouldn’t resist the opposite, because it will always be there.
Look at the symbol.
The Yin (predominantly black segment) and the Yang (mainly white) are co-dependant. They cannot exist without each other. They do not exclude each other.
In fact, they support each other.
And look at the coloured dots within each. This represents the idea that part of yin is in yang, and part of yang is in yin. It represents a seed, a reminder that there is always trace of one within the other.
In bad, there is a trace of good. In masculine, there exists some feminine. In black, there exists some white. In the dark sky, there exist bright stars.
It reminds us that the potential for change is always present.
Even in cold, there is a potential for hot!
The two dualities are often closer than you think.
So the next time you find yourself trying to resist anything in life, step back and ask yourself whether you’re really embracing the entire duality.
And if you’re not… Consider it.
Tags: reward
Posted in Articles | Comments Off
July 28th, 2008
The cost of stamps keeps going up, but small and midsize businesses still need to mail catalogs, sale promotions, and reminders to clients and customers. Or do they?Online advertising expert Thomas Harpointner, chief executive of e-business marketing firm AIS Media, has some wise words about snail mail vs. e-mail. He addresses customers’ online security concerns, the (unavoidable) pitfalls of spam, and the future of online marketing (hint: smartphones).
bMighty: How will the rising postal rates affect smaller business’ use of the post office?
Thomas Harpointner: Businesses already have cut back on postal use. The rate hike is making the press, but now they will be raising the rates every year. Next May 1, it will be one more penny, at least. It could be much higher. With the rising cost of gasoline, any business that requires transporting goods will be affected. And we’ve already seen a 25% reduction in postal use by business.
E-mail is being used by virtually every type of business. There are some things that can’t be sent by e-mail–medical reports, credit reports, law firms’ documents and anything that needs to go through the post office; in some cases, the stamp makes the document official. Any official business will continue with postal mail, such as any type of a legal document that requires an original signature or postmark, for example, if a company is being sued.
Is there a way for those types of businesses to avoid snail mail?
Banks have found a way to circumvent the post office with direct deposit and paperless statements. Brokerage firms are also making statements available online. They don’t mail statements and they avoid cost of paper and ink. It’s also more environmentally friendly. And with the rise of fuel costs and postal costs, it’s cheaper.
What about customers who worry about security with e-mail?
Many customers prefer paperless statements. It’s voluntary, easily accessible, and they don’t have to worry about identity theft. The No. 1 complaint to the FTC [Federal Trade Commission] is identity theft. Until every mailbox has a padlock, anyone can get in. Banks are all guilty of this. Banks send these blank checks [to customers in the mail]. If somebody intercepts it and writes on the check, money comes right off the account. The postal service is still scarier than e-mail vis-à-vis identity theft.
If someone can open an envelope, they can have access to lots of financial records. A mailbox has no real security. It’s wide open to the world. Computers don’t steal, people steal.
People are afraid of using credit cards online, but they don’t have a problem handing it over to a waiter who disappears with it for 15 minutes. As long as confidential information isn’t sent in an e-mail but informing the user it’s available with login and password, it’s safer for their customers and cheaper for the business and more convenient for both.
What about the people who like having a hard copy?
If you get a coupon in the mail, how often do you have it on you in the store? But if it was sent via e-mail and you can pull it up in your BlackBerry and show the cashier? The big stores are starting to do that. Organizing your e-mail is easier than organizing your mail at home. Postal mail, people open over the trash can. Skeptics say much of e-mail goes to spam and junk, but I would argue that people open their postal mail [business and residential mail] over the trash! In one study, the average response from an e-mail marketing campaign is 4.5% versus 2% to 2.5% for a postal mail campaign.
So are we seeing the beginning of the end for postal mail?
I see no end to postal mail. But the type of postal mail we receive will be more targeted, more relevant. So small and midsize businesses should rate their communications of everything that gets e-mailed and mailed, and on a scale of one to 10, rate how important these pieces [are]. The very important pieces that have to be in paper–a document that requires a signature with blue ink, like a lease–needs to be in postal mail. But what about that reminder for a tooth cleaning? Does it need to be in the postal mail? Or the sales event at a local store? For small and midsize businesses [that] have been thinking about moving more stuff online, this is a push.
A lot of brochures are expensive to print and costly to send. Companies in all industries large and small have begun to digitize those documents, like brochures, case studies, and white papers. There is much less information being printed than there was. Salespeople can refer customers to a link where there’s a PDF, rather than mailing something.
What about the concern that a business’ e-mail will end up as spam?
You can’t avoid it. Business to consumer [postal] mail is easier to get through, but business-to-business e-mails have a much better chance of getting read than if they go by postal mail. Every executive has their own e-mail address, and it’s personal, but only one mailbox, and the administrator is the screener there. Marketing gets thrown in the trash at that decision point.
Eve Partners, a mergers-and-acquisitions firm for the trucking industry, started to do e-mail campaigns. They were trying to reach executives at certain firms. They started an e-mail weekly newsletter, and since they started, their CEO said they can’t handle the amount of inquiries they’re getting. If they had to print the newsletter and mail it, it may or may not get read.
The benefit of e-mail is there are more statistics available. With a postal campaign, if you send 1,000 pieces, you don’t know how many people opened and read it. With an e-mail system–we use Excerpo Mail [ Ed. note: an AIS Service]–you get a reporting system: How many were sent, deleted, opened and clicked on. Most of the better e-mail marketing systems have this. Postal mail can’t compete on that level. The sender of the e-mail has a clue. He can see if everything is being deleted. Maybe the message is becoming irrelevant.
Business to consumers is a little different, but more consumers have e-mail than ever before. Most consumers have their own e-mail address. Reaching consumers is effective with postal mail, but [it] still gets opened over the trash. E-mail is still more effective. The Direct Marketing Association reports that e-mail marketing has shown to deliver $51.45 ROI [return on investment] for every marketing dollar spent. Catalogs have been with us a long time, and they work well–$7.20 ROI. You can make more money with e-mail campaigns.
What is the next frontier in mail for smaller businesses?
A major catalyst in our industry–smartphones. They will become the de facto Internet device in the next few years. More and more people are using them to check e-mail and connect to the Internet, at the office or the airport. You can browse the Web, check e-mail and check statements. As more and more people have access to the Internet, e-mail marketing will grow. Even if it was more expensive, it would continue to grow, but the fact is that it is much less expensive. And with the reporting capabilities, people can instantly respond. Who doesn’t want a cheaper, faster, more effective way to do marketing? You can’t get access to postal mail easily if you’re traveling.
The printing industry is 60% smaller than it was in 1995. People are just not printing as much. Small and midsize businesses don’t have the IT power, the technological savviness, or the resources of large companies, but over time, they will adapt. They have access to e-mail, they can see it’s working, it’s just a matter of how to get into it.
Tags: rewards, virtual incentives
Posted in Articles | Comments Off
July 28th, 2008
One of the key principles of The No Complaining Rule is that we have a choice of how we invest our energy at home and at work. We can focus on the negative or the positive. We can focus on problems or use problems to create solutions. And we can focus on sharing positive energy or negative energy. It’s all about our intention, our focus and our habits. Bad habits create bad results and good habits create good results. And since one of the best ways to stop a bad habit is to replace it with a good habit, here are 5 positive things we can do each day instead of complain.
1. Practice Gratitude. Research shows that when we count three blessings a day, we get a measurable boost in happiness that uplifts and energizes us. It’s also physiologically impossible to be stressed and thankful at the same time. Two thoughts cannot occupy our mind at the same time. If you are focusing on gratitude, you can’t be negative. You can also energize and engage your coworkers by letting them know you are grateful for them and their work.
2. Praise Others. Instead of complaining about what others are doing wrong, start focusing on what they are doing right. Praise them and watch as they create more success as a result. Of course, point out their mistakes so they can learn and grow, but make sure you give three times as much praise as criticism.
3. Focus on Success. Start a success journal. Each night before you go to bed, write down the one great thing about your day. The one great conversation, accomplishment, or win that you are most proud of. Focus on your success, and you’ll look forward to creating more success tomorrow.
4. Let Go. Focus on the things that you have the power to change, and let go of the things that are beyond your control. You’ll be amazed that when you stop trying to control everything, it all somehow works out.
5. Pray and Meditate. Scientific research shows that these daily practices reduce stress; boost positive energy; and promote health, vitality, and longevity. When you are faced with the urge to complain or you are feeling stressed to the max, stop, be still, plug-in to the ultimate power, and recharge.
Tags: green incentives, incentives, rewards
Posted in Articles | Comments Off
July 25th, 2008
A city taking action on waste.
California legislation requires half of all waste generated in the city of Rancho Santa Margarita, Californa must be sent to landfills. This includes demolition waste that is being generated within the city limits.
To manage waste, the city of Rancho Santa Margarita has implemented a city-wide ordinance requiring a 60% diversion of waste originating from construction and demolition. Any project with over 250 square fee in size falls within this ordinance.
Materials such as appliances, drywall/plaster and paving materials must be sent to a certified facility and not to a landfill.
A few examples of types of projects that are exempt from a Constrution and Demolotion in this city are:
Work where items from any plumbing, electrical or mechanical permit are required.
Seismic tie-down
Roofing projects that do not included a torn off roof in place.
Orange County haulers:
CR&R Inc. (877) 728-0446
Federal Disposal (714) 259-0908
Waste Management (714) 558-7761
Self-Haul, you do all the work:
Rainbow Recycling (714) 847-3581
Sunset Environmental (949) 451-2600
CR Transfer (714) 891-2776
Be environmentally conscious and think before you dump that sink.
Posted in Articles | Comments Off
July 23rd, 2008
While most people spend most of their lives struggling to earn a living, a much smaller number seem to have everything going their way. Instead of just earning a living, the smaller group is busily working at building and enjoying a fortune. Everything just seems to work out for them. And here sits the much larger group, wondering how life can be so unfair, so complicated and unjust. What’s the major difference between the little group with so much and the larger group with so little?
Despite all of the factors that affect our lives – like the kind of parents we have, the schools we attended, the part of the country we grew up in – none has as much potential power for affecting our futures as our ability to dream.
Dreams are a projection of the kind of life you want to lead. Dreams can drive you. Dreams can make you skip over obstacles. When you allow your dreams to pull you, they unleash a creative force that can overpower any obstacle in your path. To unleash this power, though, your dreams must be well defined. A fuzzy future has little pulling power. Well-defined dreams are not fuzzy. Wishes are fuzzy. To really achieve your dreams, to really have your future plans pull you forward, your dreams must be vivid.
If you’ve ever hiked a fourteen thousand-foot peak in the Rocky Mountains, one thought has surely come to mind “How did the settlers of this country do it?” How did they get from the East Coast to the West Coast? Carrying one day’s supply of food and water is hard enough. Can you imagine hauling all of your worldly goods with you… mile after mile, day after day, month after month? These people had big dreams. They had ambition. They didn’t focus on the hardship of getting up the mountain.
In their minds, they were already on the other side – their bodies just hadn’t gotten them there yet! Despite all of their pains and struggles, all of the births and deaths along the way, those who made it to the other side had a single vision: to reach the land of continuous sunshine and extraordinary wealth. To start over where anything and everything was possible. Their dreams were stronger than the obstacles in their way.
You’ve got to be a dreamer. You’ve got to envision the future. You’ve got to see California while you’re climbing fourteen thousand-foot peaks. You’ve got to see the finish line while you’re running the race. You’ve got to hear the cheers when you’re in the middle of a monster project. And you’ve got to be willing to put yourself through the paces of doing the uncomfortable until it becomes comfortable and until you realize your dreams.
PLANNING
I find it fascinating that most people plan their vacations with better care than they plan their lives. Perhaps that is because escape is easier than change.
If you don’t design your own life plan, chances are you’ll fall into someone else’s plan. And guess what they may have planned for you? Not much.
The reason why most people face the future with apprehension instead of anticipation is because they don’t have it well designed.
The guy says, “When you work where I work, by the time you get home, it’s late. You’ve got to have a bite to eat, watch a little TV, relax and get to bed. You can’t sit up half the night planning, planning, planning.” And he’s the same guy who is behind on his car payment!
Tags: dream, recognition, reward
Posted in Articles | Comments Off
July 22nd, 2008
One of the most watched television shows today is Survivor. We admire those who survive! We tune in every week to see who makes it next. But even better than being a survivor is to be one who thrives!
What are the differences between someone who survives and someone who thrives? Here are a few:
A survivor gets by, a thriver gets ahead. Do you feel like you are just getting by? You don’t have to. You can actually get ahead! You can be out front! You can thrive!
A survivor is tired at the end, a thriver feels full of energy. When you are finished do you feel tired? You can thrive and be filled with energy! You can thrive!
A survivor has barely enough, a thriver has an abundance. Do you have more month left over at the end of your money? You can have more money left over at the end of your month! You can thrive financially!
A survivor is always on the edge, a thriver is on firm ground. Do you feel like you could fall over the edge at any time? You can get back on solid footing! You can feel firm about where you are. You can thrive!
So how do we shift from being a survivor to becoming a thriver? Here are a few steps to put you on your way!
First, start with some good input. Subscribe to as many good magazines and Ezines that will change your outlook and inspire you to thrive! And don’t just subscribe to them – read them. Devour them. Get great audios and videos and listen to them and watch them. The principle here is to renew your mind to become a person whose mindset is one of a person who thrives.
Second, get around people who are thriving. Join clubs and groups filled with people who are already thrivers. Develop friendships with them; take them to lunch or coffee. Pick their brains and learn from them. Mimic their habits of thriving.
As you commit to these first two, you will see the time you spend watching and listening to junk go out the door. You will see that you are spending less and less time with those kinds of people who just want to survive. This will be the launching pad for your success.
Third, make a personal evaluation of your skills. What areas do you need to grow in? Now, get to work on those skills. Skills are what take you to the top. An old quote says that the race isn’t always won by the fast or the strong, but that’s the way to bet! I’ll take the person with skills to be the one who thrives every time. It won’t work like that every time, but it will most of the time.
Fourth, make a commitment to a long-term, tenacious outlook. We have to do this in order to turn the ship around. If you are just a survivor, you can be a thriver, but it may take some time. Remember, this is for the rest of your life. There will be times of weakness. There will be times of hardship. If you are tenacious, you can, and will, thrive!
Fifth, understand that thrivers are almost always people of methodical discipline and order. They know that they have to have order in their lives and the order is what produces the ability to thrive. They thrive financially because they discipline themselves to save and invest rather than spend. They thrive physically because they are disciplined in what they eat and in how they exercise. Discipline will make you thrive!
Yes, you can THRIVE! Take the above and get to work. Make these principles a part of your life and they will create in you an ability to thrive in everything that you do. You will no longer just survive. Instead, you will thrive! And that is going to feel great!
Tags: carpool incentives, carpool rewards
Posted in Articles | Comments Off
July 21st, 2008
A good way to think of leadership is the process of freeing your team members to do the best work they possibly can. I have followed NBA basketball coach Phil Jackson’s career.
Like Phil Jackson who moved from the record setting Chicago Bulls to the Los Angeles Lakers. Jackson says his principal task is creating an environment in which his players can flourish. In communicating with his championship teams, Jackson convinced them that they had the talent to win championships, and that the main goal of the coach was going to be freeing them to use that talent.
Today’s business team members, say they want, more than anything else, the autonomy to do their jobs without the boss’s interference. In the new century, it’s already clear that the CEOs of our best-run companies believe that the more power leaders have, the less they should use.
The job of the team leader is to set a mission, decide upon a strategic direction, achieve the necessary cooperation, delegate authority — and then let people innovate. To do that we all could take a hint from the late football coach, Paul “Bear” Bryant. Before his retirement as one of the leading coaches in college football history at Alabama, Bryant observed:
The key to authentic leadership is to listen to your followers, and then open the door for them to lead themselves. The secret is empowerment. The main incentive is genuine caring and recognition.
The five most important words a leader can speak are: “I am proud of you.”
The four most important are: “What is your opinion?”
The three most important are: “If you please.”
The two most important are: “Thank You.”
And the most important single word of all is: “You!”
Tags: incentives, point rewards, recognition, reward
Posted in Articles | Comments Off
|
